Frequently Asked Questions (FAQ)

faq.presales

Q. Do you allow sites to advertise for money?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. Check, Money Order, PayPal, Credit Card (through PayPal), and Cash

Q. What do you run?
A. CentOS 4 Linux using the 2.6 kernel

Q. Do you allow adult sites?
A. Yes, we allow adult sites.  Please note that this means the content on the website is made by, designed for, and viewed by adults 18 years of age or older.  Adult websites will only be billed to a US resident.  No international adult order -- we simply will not process them.  If your website is found to have adult content on it that is not legal, you will be turned over to proper authorities, your data deleted, and your account cancelled without refund.  Thanks.

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within all prices.  What you see is what you pay.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A fullsize screenshot of the cPanel can be viewed here.

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. Can I host friends?
A. Yes, you may host your friends.  It's your space, do what you like.

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering but will not be active until payment is confirmed.

Q. Are there any hidden costs or setup fees?
A. No setup fees, no hidden fees, no increases.  What you pay today is what you'll pay five years from now.  

Q. Do you offer telnet or shell access?
A. No due to security reasons, we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directories within cPanel.

faq.dns

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.  

Q. What do I set my domain's name servers to?
A. PNS1: ns1.mozunkhost.com IP: 74.53.210.190 | PNS2: ns2.mozunkhost.com IP: 74.53.210.190. This information will be included in your welcome email.

faq.control panel

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to yourdomain.com/cpanel or mozunkhost.com/cpanel.  Either will work.

faq.ftp

Q. Where can I download free FTP software?
A. We recommend downloading FileZilla from here

Q. It's not letting me upload my files. What's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.  If you still have problems, you could be out of space.  Send us an email (support@mozunkhost.com) and we'll check out the problem for you.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

faq.paths

Q. What is the path to my user files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/

Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

faq.email

Q. How do I create email accounts?
A. To create an email account, login to your control panel and click add/remove email accounts.

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use. After doing so, copy the entire url from your address bar. Now, login to your cpanel and create a subdomain to go to the address you just copied. Long way around, but it works!

faq.cgi/asp/php/mysql/jsp

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755.  This is the common solution.

Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.

faq.versions

Q. What version of php are you using?
A. We run two versions for you.  The default is 4.  If you want to use php5, simply use hte .php5 extension on your files OR add "AddHandler application/x-httpd-php5 .php" to your .htaccess in the public_html directory and all of your php files will run on php5.

Q. What version of perl are you using?
A. We are using version 5.6.1.

Q. What version of MySQL are you using?
A. We are using version 4.1.21

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.

faq.billing

Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days and we will process your refund ASAP (usually within a week).

Q. How do I make a payment?
A. Mail in your payment to MozunkHost.com, PO Box 875, Matewan, WV 25678-0875 or pay via PayPal.

Q. How do I stop billing?
A. If you wish to close your account, simply email us your username, password, and your domain.

faq.ssl

Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.

Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.

Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.

Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it. There will be a $30.00 installation fee.

Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.

faq.sub domains

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain, cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. Example: I want to create the subdomain test.mozunkhost.com so my sub name is going to be test. If I already have a folder in my ftp named test, I need to delete it or rename it to something different before I create the subdomain with the name test.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain. name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

faq.addon domains

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.
1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example: If you want to give it the username chris, you cannot have a folder in your account named chris already.
3. "Password:" Self-explanatory.

Q. Help! I added an addon domain so why did it say subdomain added?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when, in fact, it is an addon domain.